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Susie Ruston McAleer

Managing Director and Founder

Susie is an accomplished Digital Government practitioner and thought leader with over 20 years experience helping public administrations across the globe harness the transformational power of technology.  A founding partner of 21c consultancy, Ms. McAleer regularly works with international organisations such as the United Nations and European Commission as an expert eGovernment consultant and evaluator.  Her portfolio of global clients includes the governments of Great Britain, Belgium, UAE, Bahrain, Kazakhstan and India as well as multiple pan-European cities and regions. Throughout the years, Susie has written and edited numerous specialist papers and journals, including a United Nations and Council of Europe book on eParticipation. 

Mark McAleer

Digital Transformation Director

Mark is a transformational change expert specialising in analysing and solving complicated organisational issues. For more than 30 years he has worked with the worlds largest corporates, across multiple industry sectors and geographies, to address challenges relating to organisation design and practice  bought about by new technology trends and industry regulations.  A dynamic communicator, Mark understands the new technologies and practices that are regularly changing today's world. He lectures at the world renown Hult Business School, and is regularly sought to deliver change workshops across the world. He joins 21c to lead and deliver digital change projects for both Public and Private sector including Microsoft and the European Commission.

Bella Callaway

EU Projects Coordinator

Bella Callaway is a results-driven professional who possesses a strong passion for law and ethics She obtained her LLB from the University of Nottingham in 2023 whilst furthering her legal expertise by volunteering at the Witness Service in Nottingham Crown Court and by conducting an independent research project on legal policy and practice in UK Crown Courts. With seven years of diverse customer service experience in hospitality and retail, Bella has developed valuable skills in communication and problem-solving. Her enthusiasm for addressing societal challenges, meticulous attention to detail, and collaborative approach make her an excellent candidate for the role of 21c EU Project Coordinator. In this position, she blends her legal knowledge with effective project management to advance AI research and innovation across Europe.

Smart City Operations Associates

Pasha Kogut - European Research & Innovation Expert

Pavel is an experienced researcher, data analyst and training facilitator. Since joining 21c in 2014, he has worked across our extensive portfolio of Open Data projects including agINFRA, which partnered with the UN food and Agricultural Organisation to create an international infrastructure  for sharing agricultural research, Citadel on the Move, which created tools to make it easier for local authorities (regardless of their size or budget) to open and use data, OpenTransportNet and ECIM, which used geospatial data to deliver cross-border Smart Mobility, and #ASK, which aims to promote eParticipation among young people through targeted interventions on Twitter. Pasha is currently working as a researcher on a European Commission study on online intermediary liability and he is involved in the day-to-day activities for PoliVisu project.


Prior to joining 21c Pavel was an assistant analyst at the Hague Centre for Strategic Studies, a think-tank, where he worked on projects commissioned by high-level clients, among them the Ministry of Defence, the Ministry of Foreign Affairs and the Dutch Safety Board. Before that he was a trainee at the European Economic and Social Committee, a consultative body of the EU. There Pavel worked closely with the EESC Labour Market Observatory on an impact study of youth unemployment. Pavel’s career in research began in London’s third sector where he helped a number of charities evaluate their projects for Big Lottery. Pavel obtained his Master's degree from LSE. 

Laura Gavrilut - European Projects Expert

Laura is a seasoned Project Management professional with a strong track record structuring and delivering successful EU-funded innovation projects.  She has been involved in over 20 bid preparations, covering every aspect from technical and business writing through to financial and administrative planning, and has coordinated multiple projects from across all EU funding streams, including H2020, FP7, CIP-ICT-PSP, LLP and Erasmus+.
Laura is adept at creating compelling communication material as well as organizing high impact large and small scale educative, scientific and/or dissemination activities, including numerous international expert groups meetings, conferences, workshops and hackathons. She is currently managing day-to-day communication activities for SELECT for Cities, an H2020 Smart City project which aims to unleash SME innovation for cites across Europe, and is involved in the day-to-day activities for PoliVisu project that aims to evolve the traditional public policy making cycle using big data. An engineer by training, Laura’s combines outstanding analytic and organisational skills to manage internal and external stakeholders, quickly resolve problems and create effective project processes. Her extensive experience working on pan-European projects has given her a strong ability to adapt to and manage complex, multicultural environments in which team building and collaboration are key.
Laura holds a Master of Science (MSc) in Information Networking (MSIN) – Information Networking Institute from Carnegie Mellon University in Pittsburgh, PA, USA and a Bachelor in Computer Science (BSc Eng, 5-yr course) – Faculty of Electrical Engineering and Information Technology, – from the University of Oradea, Romania.

Expert Associates

Julian Bowrey - Government

Julian has long experience of senior leadership of UK public services, in central, regional and local government. For the last 15 years he has specialised in using technology to support better local public services, the last 4 years as Digital Leader for UK Department for Communities and Local Government where he modernised the department’s digital communications and created a new local digital programme.  From 2000-2006 Julian was programme director for the local eGovernment programme; a £675m programme which successfully achieved its goal of 100% of local public services being e.enabled by December 2005. Alongside leading the programme, Julian also project managed the 2002-2004 local eVoting pilots, which established the UK as the then world leader in eVoting. He was technical expert to the Council of Europe on eVoting (2003-2005). Julian was a leading light in the creation of the international centre for eDemocracy which pioneered promoting the use of social media by public sector leaders. He combines this experience with his current interest in Open Data and using data to drive innovation in local public services and local community action.   Before joining the Civil Service in 2000, Julian worked for several English local authorities, latterly as Head of Policy and Review for Cambridgeshire County Council 1996-2000, where he was responsible for the Council’s customer focus and channel strategies. He was responsible for the Council’s first Environmental Action Plan and multi-agency Cambridgeshire State of the Environment report. report.  Julian has a BSc from the University of Hull and Masters degrees from University College, London and the University of Bristol. 

Jonathan Cave - Senior Research Fellow

Jonathan Cave also holds positions as Senior Research Fellow at RAND Europe and Director of Mathematics and Economics at the University of Warwick. He is an applied game theorist with extensive experience in economics (financial, health, behavioural, regulatory), policy (design and assessment and evaluation in a range of domains – ICT, innovation, drugs, animal health and welfare, public health, information security) and related methodologies (game theory, econometrics, complexity, network theory). He has degrees from Yale, Cambridge and Stanford. His recent policy work has included many aspects of broadband, telecommunications and Internet regulation and policy, related topics such as privacy, cloud computing and the Internet of Things, health economics (esp. the complexity of healthcare systems and the dynamics and performance of patient and provider social networks), large-scale policy interventions (CIP, eTEN, Future Internet PPP, etc.) and modern financial markets (esp. computer-based and algorithmic trading). He has also led and participated in a wide range of policy analysis projects relating to innovation, competitiveness and competition for clients including the European Commission (DG CONNECT, DG RESEARCH, DG JRC, DG SANCO), the European Parliament (ITRE, IMCO and LIBE committees) and Member States (e.g. UK – Department for Business, Innovation and Skills, HM Treasury, National Audit Office, Department for Environment, Food and Rural Affairs, Ministry of Defence, Technology Strategy Board, Office of Communications (telecom regulator); Netherlands – ministries for economic affairs, internal affairs, environment, and transport & water policy). Related academic work and PhD supervision have dealt extensively with modern financial markets, healthcare systems as complex adaptive networks, economic epidemiology and with their implications for governance. He comments extensively in the press and broadcast media and public and private events on such issues as drug policy, demographics, identity and privacy, regulatory reform and innovation policy.​

Bill McLuggage - International Policy

Bill is the founder of Laganview Associates Ltd, a new company focused on supporting sales and business development in the public sector. He is passionate about making connections, building relationships and growing business. Bill holds an MSc in Aerosystems Engineering from Loughborough University of Technology and a BSc in Electrical & Electronic Engineering from Queens University Belfast. He is a Fellow of the British Computer Society and a visiting Professor at the Ulster University’s Business School.He has very eclectic background that includes leadership experience as a senior officer in the Royal Air Force, management experience as IT Director in a heavy industry production company, business experience as Managing Director of a managed services IT company and he has been the CIO for Northern Ireland, deputy Government CIO for the United Kingdom (based in the Cabinet Office during both the previous and current administrations), CTO for EMC for the Public Sector across the UK and Ireland, and Irish Government CIO. He has delivered a range of large shared services projects, several national ICT strategies that have delivered major change programs and led projects in Cloud computing, cyber security, information governance and compliance, and both big data analytics and open data programs..

Andy Smith - Public Sector Industry

Andy is a highly experienced executive with extensive experience of operating successfully in both the public andprivate sector. He spent 12 years in Oracle, latterly as Senior Director heading Oracle’s Public Sector Industry Business Unit across EMEA (Europe Middle East and Africa).. Andy joined Oracle in February 2001, working initially as a Business Development Manager for UK Local Government where he led Oracle’s engagement in e-voting pilots and an EU IST consortium project.   He was promoted to Director in May 2003, leading a team responsible for developing Oracle's business across all parts of the UK public sector – with a strong focus on building closer relationships with the Office of Government Commerce and the Cabinet Office e-Government Unit.   Andy became a Senior Director in June 2006 with a wider brief across EMEA. In February 2010 Andy was elected Vice Chair of the Intellect (UK IT Trade Association) Government Group Management Committee.   Before Oracle, Andy worked for 18 years in UK central government. He worked mainly in (what is now) the Department for Work and Pensions (DWP) – with spells on secondment to the Cabinet Office (Prime Minister John Major’s Citizen’s Charter Unit) and the European Commission – in a range of senior policy and operational management roles, including ‘Welfare Reform implementation, Benefits Agency computerisation, Corporate Services management and Deputy Commercial Director.

Jeremy Millard - eGovernment Research

Jeremy is a Senior Consultant at the Danish Technological Institute with over 30 years experience working with new technology, education and training and in consultancy in the UK, Denmark, Europe as well as globally. He has worked extensively with local and national governments and regional development agencies in all parts of the world. Jeremy speaks English and Danish fluently, and can work in other Scandinavian languages. Jeremy has worked on a large number of information society and related assignments. For example, recent projects for the European Commission include an impact analysis of FP5 eBusiness and New Working Environments research projects, support to the inclusive eGovernment ad hoc Committee set up with EU Member States, an impact assessment of EU supported eGovernment research, an extensive survey of eGovernment research and an in-depth evaluation of likely eGovernment developments up until 2020. Many of these assignments include detailed work on issues of eParticipation and eDemocracy. Jeremy also supported the European Commission in developing the eGovernment Action Plan, published in April 2006. Outside Europe, he is currently assisting the UN in developing its eGovernment readiness index, particularly in relation to eParticipation and eInclusion, is working with the OECD on surveying eGovernment transformation among its members, and is preparing an eGovernment Guide and Handbook for the UNDP. He is also working with eGovernment partners in India and Malaysia, and is supporting the development of the Bahrain Government’s eGovernment strategy in partnership with PriceWaterhouseCooper (India), as well as working with Oman in developing the GCC eGovernment Strategy.​

Marit Hendriks - Broadband and Access

Marit has produced and managed NextGen since its inception in 2008 and has been instrumental in the creation and development of NG Events Ltd and the NextGen brand. NextGen events are a key feature in the UK’s event agenda. NG Events Ltd is instrumental in the conceptualization and delivery of events with primarily a digital theme – including the Intelligent Cities Conferences and the annual ‘NextGen’. In 2015 the NextGen Academy was launched offering professional development training and services including workshops on Open Data, e-Government and Fibre to the Home. Marit’s pre-eminent skills include Event Management, Consultancy services, Study Tour director and Editorial writing – specialisms aided by fluency in Dutch, English and German and informed by frequent travel. She is an Associate of Groupe Intellex, sits on the board of the Community Broadband Network (CBN) and is juror for the Intelligent Community Forum (ICF) based in New York. Marit has also worked as a consultant on many projects including: investigating and stimulating broadband demand, review of broadband initiatives, facilitating stakeholder involvement, smart city research and e-Government issues. In 1988 Marit graduated with a BA in Human Resources Management at Hogeschool, Eindhoven and in 1993 gained an MBA at Kent Business School, University of Kent. More recently (2013) Marit has undertaken the International Professional Development Programme (IPDP), Group Dynamics, Leading Meaningful Change. Marit’s experience in dealing with local and national government and business leaders, speakers and policy influencers from within the developing Information Society ecosystem provides her with rich insights and fresh ideas. Beyond her work, Marit is a mother of two children, a frequent international traveller and a keen environmentalist. Marit is a member of the British Association of Journalists.​​

Graham Colclough - Public Service Transformation

Graham is the son of Aberdeen’s past Town Planning Director. He has worked internationally all his career, firstly across four continents with the oil and gas giant Shell, then globally with Capgemini, now as a smart city adviser.​ Whilst at Shell, he held a number of roles, including field operations, major offshore development, and corporate roles in standardisation and risk management.For the past decade Graham has led Capgemini’s global activities in cities, and with the European Commission. He draws upon two decades of programme leadership experience in public and private sector policy, strategy, transformation and technology-enablement programmes; including major restructuring of international corporations, an award-winning Scottish eGov programme, the development of the European Reference Framework for Sustainable Cities, and the annual pan-European eGov benchmark. Graham is a recognised thought leader on issues of public services futures, city governance, customer-centric service transformation, urban mobility, technology enablement and the like. He is an active shaper of new smart city and eGovernment thinking.He holds positions within the European Commission Smart Cities Innovation Partnership (EIP); City Protocol Society (co-chair Urban Anatomy); UK Smart Cities Forum member; moderator for the 6-Nations Smart Cities Forum; chairs the ISO Smart City Advisory Group; and an active member of the BSI Smart Cities Advisory Group (e.g. Steering Board of the new smart city Planning Guide; SC Overview – incl developing a maturity model creation based on PAS181). Graham is a regular speaker and chair of conferences and workshops. 

Alex Butler - Digital Technologies

Alex has an unusual blend of skills and experience across corporate and start up organisations. Alex is the CEO of, a brand new start-up community of people who work outside the ‘normal’ organisational structure. Alex likes to walk the talk so she is also a consultant specialising in digital innovation and transformation. Until 2010 Alex led the transformation of the UK Government’s approach to and use of digital technologies as she established a programme of activity to improve the UK government’s online services. She was responsible for the original service proposition for Directgov, the UK Government’s citizen website and also established and ran a new digital delivery division within the Central Office of Information (COI), the forerunner of the Government Digital Service. 

Francesco Molinari - Living Labs

Francesco Molinari holds a MSc and a MA in Local Public Management (Siena University, 2007 and 2005) and a BSc in Social and Economic Disciplines (Milan "L. Bocconi" University, 1990). Formerly the Economic and Financial Manager of a local development agency with 800+ associated SMEs and Staff Manager of a Chamber of Commerce, between 2003 and 2008 he has been Strategic Advisor of a middle-sized Italian City Mayor. From 2003 to 2006 he was a contract professor at Pisa University, designer of the e-Government module at the Political Science Faculty. From 2007 to 2008 he has been International Researcher at Altec SA, the second largest IT company in Greece. Since 2000 he has been involved in several EU-funded projects, on behalf of various organisations, some of which in the eParticipation area. For the European Commission he is now leading a study for the assessment of the Living Labs approach in the EU innovation scenario. He was also team member of a previous study regarding the impact assessment of ICT RTD and deployment on the national and regional innovation systems, funded by the Evaluation Unit of DG INFSO. His current research interests include quality management in local government, community evaluation of public services and the impact analysis of collaborative technologies into social and institutional settings.

Michael Mulquin - Data Standards

Michael is a data standards expert who has spent over 20 years at the forefront of a number of initiatives over the past ten years to bring technology to the public sector. He is co-chair of the BSI Smart Cities Advisory Group on standards as well as a report editor for CEN/CENELEC/ETSI on Smart and Sustainable Cities and Communities Co-ordination and the ISO/IEC JTC1 study group on smart cities standards. Michael is the Standardization Activities and Gaps lead for the International Telecommunication Union Smart and Sustainable Cities Focus Group and a member of the City Protocol Society Task Force on common approaches to Open Data. He advises a number of expert groups including the ISO TMB Strategic Advisory Group on Smart Cities, the OCG group dealing on geospatial information standards and the UK Building Information Management group on standards for construction data.

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