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Users in the Hotseat – 21c talks User-Centricity and PbP in Brussels

Ben was in Brussels this week to attend the NET EUCEN User-Centricity Workshop. The session provided a great opportunity to talk about the work Puzzled by Policy is doing to engage users in the process of discussing, debating and ultimately shaping their immigration policy. The session looked at the way more European services can implement a user-led design and implementation process to ensure that more projects deliver the services users want and need. Even with the Brussels snow, the event proved a great success and provided some interesting ways in which we can all make sure that our projects listen better to user needs.

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