As an official project review evaluator, Julia had the chance to learn first-hand about a successful new initiative by the European Commission to reduce the administrative burden of government. Financed under the ICT-PSP work programme 2008. Objective 1.2, ISAC6+ is an on-line search engine tool that has been specifically designed to reduce the administrative burden of government and not-for-profit institutions by replacing the existing functions of walk-in offices and phone services. Using peer-to-peer engagement, the project team has encouraged eight additional public administrations across Europe to adopt the tool.